More Best Buy Quality Service

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P., British Airways

Here is my 42” Samsung Plasma HD flat screen. Oh, that big black stripe running vertically down the right side is the second time in less than three years that this television has had issues. This is also the second time in less than three years that Best Buy has sent someone out, because I have the extended warranty, and the second time in less than three years that Best Buy could not fix it and has to come back in two weeks, which means another time of trying to be home from work within their 2-4 hour window.

Thank you Best Buy! I get to watch the French Open, the NBA Finals, The Belmont Stakes, the new season of Weeds, Nurse Jackie, the news everyday with this black block. Thank you for your quality service.

And, Samsung you suck too!

Not the Best Buy or Service

"There are no traffic jams along the extra mile."
Roger Staubach, former football quarterback

You ever wonder why customer service stinks, especially in a place like a large electronics retailer that touts its prices in its name?

Read a couple of their comments and be very worried about what awaits you if purchase a computer, flat screen television, or anything else from this well-trained crew. Maybe automated service is not such a bad thing after all.

Here is the original post.

Anonymous said...

The reason you can't use a reward zone certificate on a purchase less that what the value states on the card is they can't give you cash back for the certificate. If you didn't want to spend your extra dollars then the price could have been marked up to the exact twenty and you would have owed nothing. Of course you would have paid more for it. The reward zone program is used to keep you coming back to Best Buy. And it's pretty stupid for you to say it isn't free. It is free. Yeah you did pay $1000 to get that twenty back but if you went to Walmart and spent that what would you get back? NOTHING. So why bitch about having to spend "few extra cents or dollars"? That's how much a cd just cost you!! And I'm sorry to tell you this but that's how it has always been with the reward zone certificates! It wasn't just taken up now that Cicuit City is going out of business. I'm also sure that Best Buy has noticed that you don't shop there anymore. Like a previous poster said.. you could change the amount you receive at a time. But to be honest I'd rather you still stay away from Best Buy. I'm sure one less person like you shopping there is a plus for them.


Anonymous said...

all you stupid assholes are why we at best buy tend to ignore you or are not willing to help. you bitch about a free, i repeat, FREE service because you expect us to hand you the world. there are guidelines and rules we have to obey and you stupid assholes continually harassing and bitching at us won't make us any more willing to help you. i deal with you jerks every single day at geek squad and it makes me sick knowing i have to come into work and deal with each and every one of you mouth breathers. just shut the fuck up and let us do our job. we're paid to do what our department says, not put up with your bull shit.


Anonymous said...

oh, and if you think just one of you no longer coming into best buy is gonna matter, do you honestly think we notice? we get HUNDREDS upon THOUSANDS of you a week. one of you will not affect us in the least, if anything it gives us a much more pleasurable working environment knowing you won't be coming in to annoy us with your stupid questions, and retarded stories.

Best Buy's Customer Service

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker (1909 – 2005), management consultant, writer


Have you noticed that Best Buy seems to have taken up the same customer service practices as their now out-of-business competitor Circuit City? I received a $20 gift certificate based on my purchases over a period of time. I went to buy a CD and because it was less than $20 they could not process it. I told the woman fine keep the extra money and she said she could not. I had to add two packets of candy to bring the balance up to a tad over $20 in order to use the certificate. What a pathetic method of gaining a few cents or dollars more from their loyal customers.

This is the second run in I’ve had with customer service. The first was aggravating enough that I wrote a letter to the CEO, but to the true form of their customer service there was no reply.

And, in true form of customer dissatisfaction I have stopped shopping at Best Buy, and I was a consistent and loyal buyer, but no more.