Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P., British Airways
Here is my 42” Samsung Plasma HD flat screen. Oh, that big black stripe running vertically down the right side is the second time in less than three years that this television has had issues. This is also the second time in less than three years that Best Buy has sent someone out, because I have the extended warranty, and the second time in less than three years that Best Buy could not fix it and has to come back in two weeks, which means another time of trying to be home from work within their 2-4 hour window.
Thank you Best Buy! I get to watch the French Open, the NBA Finals, The Belmont Stakes, the new season of Weeds, Nurse Jackie, the news everyday with this black block. Thank you for your quality service.
And, Samsung you suck too!