When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.
John Milton (1608–74), poet
Whenever I call a company whose service I am using, I get an automated operator who (that) informs me how unusually busy the company is answering other calls, then I get to hear the advertising of all their products. Eventually I am told the call will be monitored. My hope is that they begin monitoring the call from the time I am placed on hold, so they can hear how long their customers are holding. Also, if it is always so unusually busy, why don’t they get more operator? Outsourcing is cheap there should be no excuse.
Actually, I am not sure which is worse, someone who can't help or a recording that is no help.